Shipping
Shipping Delay Notification - 27 Nov 2024
Due to high demand during our Black Friday sale, please be aware there may be a delay of up to 1 week in dispatching orders. We apologise for any inconvenience.
International & National Shipping
OMNIA, Plant Glider and Rotatruck are trademarks and brands of Rotacaster Wheel Pty Ltd. Products on this site ship locally and globally from Australia, and subject to US stock availability, locally within the USA.
We use the following internationally trusted courier partners, Australia Post (AusPost), DHL and Fedex/TNT.
Australian Goods and Services Tax (GST)
Australian GST is not payable on sales to international customers or orders.
Import Duties/Taxes on International Orders
Shipping costs are based on DAP (Delivery at Place) with payment of destination Import Duties and/or Taxes, if applicable, being the responsibility of the Purchaser. If you would like alternative Delivery Incoterms including Duties and Taxes, please contact us via email or phone for a quotation.
Cost of Shipping
OMNIA does charge for shipping but may from time to time offer free shipping promotions that are subject to meeting eligibility criteria. While we would love to offer free shipping on all orders the actual cost cannot be avoided by any business and is included one way or another in the total price charged by all sellers of products.
We do, however, use API’s with our shipping partners wherever possible to ensure we offer the best possible total price of purchasing our products. At OMNIA, we treat shipping as a cost recovery exercise, not a profit centre.
The cost may vary by locality to ensure you are not penalised by advantage to others.
Fully Assembled Rotatrucks attract over-sized rates from our shipping partners. We provide a Flat Pack alternative to customers as an option to minimise shipping costs. Please read the LITE Rotatruck assembly instructions before ordering the Flat Pack option - a number of tools are required for assembly that are not included in Flat Pack.
Timing to Dispatch
Plant Glider, Mini Pallet and LITE Rotatruck Flat Pack orders are typically shipped within one (1) business day of receipt of your order and when possible on the same day unless noted “Out of Stock” within our online store. In this case we will advise you of the expected ship date by email on receipt of order. Fully assembled Rotatruck orders are typically shipped within five (5) business days.
As the manufacturer, we ensure we maintain our inventory of completed products to ensure any potential delay is an exception and minimal at worst.
International orders fulfilled from in-country stock (i.e. USA), dependent on the time of day of receipt of your order, there may be an additional day required for in-country fulfilment.
Parcel Consolidation/Segregation
Orders consisting of multiple units or items will be consolidated wherever possible, however, they may be packaged separately to optimise your shipping cost resulting in one or more parcels. Shipping service providers may separate parcels within a single shipment in transit which may arrive on separate days.
If you do not receive all parcels relating to the shipment within the promised time frame, please contact us immediately.
Tracking Your Order
All deliveries are trackable via our carriers. An email confirmation will be sent to you with the tracking details when your order. leaves our warehouse.
Please note you can also complete an 'Authority to Leave' with Australia Post which will ensure there is no physical contact during the delivery process (if that is your preference).