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Refund policy

We have a 30-day refund/return policy, which means you have 30 days after receiving your item to request a refund.

To be eligible for a refund, your item must be returned to us in the same condition you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a refund/return, you should first contact us at sales@omniawheel.com, with your contact details, purchase order/invoice number, reason for the return and photos of any fault (if applicable). If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a refund/return will not be accepted.

You can always contact us for any refund/return questions at sales@omniawheel.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your returned item, and let you know if the refund is approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

To initiate a return, please contact sales@omniawheel.com.

You will then be emailed a Return Authorisation Form, as well as instructions on how and where to return your item. 

Items sent back to us without first requesting a return via sales@omniawheel.com and including a completed Return Authorisation Form will not be accepted. 

Items should be returned to:

Omnia Wheel
7 Enterprise Drive
Beresfield NSW 2322
 
If you live locally, you can elect to return the items in person, but you must first contact us to receive a Return Authorisation Form. 

For any questions, please contact us:

sales@omniawheel.com
+61 2 4907 8100